FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-25 days.

7-14 days for USA Clients

8 -25 days for International Clients

Tracking numbers will be updated within 2-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at auraofkaratz@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?
Please review our Return & Refund policies for further information!

Can I cancel my order?
You are able to cancel your order within 24 hours. You must cancel your order within the allotted 24 hour period.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email. Once you double check if the address given is wrong kindly notify us via email at auraofkaratz@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No further changes may be made after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email at auraofkaratz@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.